How To Recover Your Forgotten SASSA Phone Number If you forget your phone number you have registered on sassa grant follow the steps on this article.
The Required Documents to recover the SASSA phone number
To begin the phone number recovery process, it is essential to have the following necessary documents:
- ID Card Document
- Application ID or Reference Number
- New cell phone number (if updating)
After you have both of them, you can begin the process of recovering your forgotten phone number.
Steps You Need to Follow to Get Your Old Forgotten SASSA Phone Number
There are various reasons why you may wish to change your mobile number for your SASSA grant. Some common reasons include:
- You have switched mobile network providers (for example you changed from MTN to Vodacom, or CellC to Telkom)
- You have lost of damaged your previous SIM card or your personal circumstances have changed
- Your mobile
- phone has been lost or stolen
- You applied for the SRD grant with someone elses cellphone and no longer have contact with this person
How to change your cellphone number on your SRD Grant?
1. First, you will need to visit the SASSA SRD grant contact details page
2. Enter your ID number (without any spaces)
3. Enter your Application ID (if you do not know your application ID, read below on how to find it)
4. Click the “Submit” button
5. Enter your email address and new cellphone number
6. Click the “Submit” button
7. Select the reason you would like to change your cellphone number on your SRD grant (options include “cellphone stolen or lost”, “used someone else’s mobile number to apply and now cannot get hold of that person”, “another reason why you no longer have access to the mobile number you applied with”)
8. You will receive an OTP to your new cellphone number – enter the OTP you received
9. Click the “Submit” button
That’s it – your contact details have now been updated.
How to change your SRD phone number without an application ID?
An application ID (AppID) is a unique 6 digit identification number that is assigned to each SRD Grant application, used by SASSA for tracking purposes and processing the application.
This number should be kept in a safe place, but in the instance that you cannot find your application ID, this is how you can retrieve it:
1. Visit the SASSA SRD grant status check page
2. Enter your ID number (without any spaces)
3. Enter your cellphone number which you used to apply for the grant (your old cellphone number)
4. Your Application ID will appear in the first line