Steps How to Replace The Lost SASSA Card

Steps How to Replace The Lost SASSA Card Check out How you can Replace your sassa card after lost through steps.

Immediate Action after Lost your Sassa Card

If you lose your card, stop it immediately, just as you would any other bank card, so that nobody can use it. You can call SASSA on 080 060 101 to request a card stop and apply for a new card. Or you can go to your nearest post office to stop the old card and they can issue you a new card immediately. Whichever method you use, you will be asked for some personal information, so have your ID, proof of residence and the phone number linked to your SASSA card with you. 

How to Reorder a New SASSA Payment Card?

The one and only solution for this problem is to cancel your SASSA debit card and reorder a new card. However, there are two methods that you can use to replace a lost card with a new one.

• Reorder SASSA Card Via Post Office
• Reorder SASSA Card Via Phone Call

So let’s start with the first option and then we will also see the other options.

Reorder SASSA Card Via Post Office:

1. Visit your nearest South African Post Office branch.
2. Inform the staff that you have lost your SASSA card and need to order a replacement.
3. They will guide you through the necessary steps and provide you with the required forms to complete.
4. Fill out the forms accurately, providing all the requested information.
5. Submit the completed forms to the Post Office staff.
6. Pay the new card fee which is R26 and submit all the documents.
7. They will process your request and issue a new SASSA payment card, which will be sent to your registered address.

Once you receive the email, you can visit the post office branch of SASSA and get your new card.

Reorder SASSA Card Via Phone Call:

1. Contact the SASSA toll-free helpline at 0800 600 160 or the SASSA national call center.
2. Inform the agent that you have lost your SASSA card and need to order a replacement.
3. They will guide you through the verification process and gather the necessary information.
4. Provide accurate details such as your full name, ID number, and other required information.
5. The agent will initiate the replacement process and provide you with further instructions if needed.

What to do When you Lose your SASSA Debit Card?

When you lose your SASSA debit card, it’s important to take immediate action to protect your funds and prevent any unauthorized use. Here are the steps you should follow:

Block Your SASSA Debit Card:

1. Contact the SASSA toll-free helpline at 0800 60 10 11.
2. Inform the agent that you have lost your SASSA debit card and need to block it.
3. The SASSA helpline or call center will assist you in verifying your identity and will take the required actions to block your lost card.

Report the Loss to the South African Police Service (SAPS):

1. Visit your nearest SAPS station and report the loss of your SASSA debit card.
2. Provide them with all the relevant details and any supporting documentation you may have.
3. Request a case number or reference number as proof of reporting the loss.

Reorder a New SASSA Payment Card:

1. After blocking your lost card and reporting the loss, you can proceed to reorder a new SASSA payment card.
2. Follow the steps mentioned earlier in the previous response to reorder your card either via the Post Office or through a phone call.

Update Your Banking Details (If Applicable):

1. If you have linked your SASSA card to a bank account for receiving your payments, contact your bank as well.
2. Inform them about the loss of your SASSA card and request a replacement card if necessary.
3. Update your banking information with SASSA, providing the new card details or any changes required.

By taking these steps promptly, you can protect your funds and ensure the safety of your SASSA benefits. It’s important to remember that you should never share your personal information or PIN with anyone to prevent any fraudulent activities.

Receive Your New SASSA Card

Once the South African Reserve Bank approves your replacement SASSA card, it will be sent for printing. You should receive your new SASSA Gold card within 7-10 working days.

You can collect it at your nearest Post Office after receiving a message on your registered SASSA phone number confirming that it is ready for pickup.

• Important Note: Make sure to have your ID number and personal details ready for verification when reporting the loss and applying for a replacement card. SASSA must confirm your identity as the original cardholder.